About FairClaim
Big institutions have legal teams. Most people facing them have a search engine and a deadline. FairClaim exists to narrow that gap.
Where it comes from
FairClaim is an independent Australian project, built by one person after working through their own infringement fines and AFCA disputes and discovering how much of the outcome depended simply on knowing which facts mattered and how to present them. The hours of reading legislation, regulator guidance and tribunal practice that those disputes took are what this tool compresses into a twenty-minute guided intake.
It is deliberately early-stage and deliberately free. There is no company with staff behind it yet — and we say that openly, because trust in a tool like this should come from how it works, not from how big it looks.
How the legal content is checked
Every situation FairClaim covers is built directly from the legislation, codes and regulator guidance it cites — not from summaries of summaries. Each legal argument in the system carries the facts that must be true for it to apply and the facts that disqualify it, and the tool will refuse to draft a complaint when your facts don't support one. We consider that refusal a feature: a complaint you shouldn't send is worse than no complaint.
Situation types whose citations have not yet been independently reviewed by a legal professional are labelled Beta, and stay labelled until they have been. If you spot an error — a citation, a deadline, anything — please tell us; corrections are treated as the highest-priority work on the project.
Independence and money
FairClaim is free to use. It carries no advertising, sells no data, and takes no referral fees from anyone — not lawyers, not claims managers, not lenders. The goal is sustainability, not profit: the tool should exist because the gap it fills exists.
What FairClaim is not
It is not a law firm and does not give legal advice — see the Terms of Use. Some situations need a human: if your matter is complex, urgent, or significant amounts are at risk, the free services on every page of this site — the National Debt Helpline and AFCA — can speak with you directly, and community legal centres can advise on your specific circumstances.
For community organisations
FairClaim is piloting with financial counsellors and community legal centres: a counsellor-reviewed workflow where the tool does the drafting and a human does the judgment. If that could help your service, get in touch.