Terms of Use

What FairClaim is — and isn't

FairClaim provides legal information and document-drafting assistance. It is not a law firm, it does not provide legal advice, and using it does not create a lawyer–client relationship. Nothing on this site takes account of your individual circumstances. For advice about your specific situation, contact a community legal centre, Legal Aid, or a qualified legal practitioner.

Some situation types are labelled Beta. That means the tool is fully functional for that situation but its statutory citations are still awaiting independent professional review. Treat Beta output with extra care.

Your responsibilities

• Answer truthfully. Every document FairClaim drafts is built only from what you enter.
• Review every document before you send it. You lodge complaints yourself, and you are responsible for their content.
• Watch your own deadlines. FairClaim flags time limits where it can, but confirming and meeting them is your responsibility.
• Statutory declarations are sworn documents. Knowingly making a false declaration is a criminal offence. Only declare what is true.

Acceptable use

FairClaim is free for personal use in resolving your own disputes (or, for community workers, disputes you are helping a client with). Don't use it for anything unlawful, don't submit content designed to abuse or overload the service or its AI features, and don't use automated tools to scrape or bulk-query it. We may block use that threatens the service's availability for everyone else.

Your content and ours

What you type is yours, and the documents FairClaim drafts from it are yours to use for your dispute. The site's own content — guides, questionnaires, the knowledge base and design — belongs to FairClaim and may not be republished commercially without permission.

No guarantees, and liability

FairClaim is provided free and ‘as is’. We work hard on accuracy — and the tool will refuse to draft a complaint when your facts don't support one — but we cannot guarantee that any complaint will succeed, that the service will always be available, or that content is free of errors. To the extent permitted by law, FairClaim is not liable for loss arising from use of the service, and where liability cannot be excluded it is limited to resupplying the service.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

Third-party services

The service runs on third-party infrastructure (hosting, and AI providers for the conversational features) described in the Privacy Policy. Links to external organisations (such as regulators and helplines) are provided for your convenience; we are not responsible for their content.

Changes and contact

We may update these terms as the service evolves; the date above always reflects the current version. These terms are governed by the laws of Victoria, Australia. If any part is found unenforceable, the rest still applies. Questions: hello@fairclaim.com.au.