Privacy Policy

Answers stay on your device

When you build a complaint with the guided questionnaire, your answers are saved only in your browser's local storage so a page refresh doesn't lose your progress. The checks against the law and the generation of your complaint document all run inside your browser. Your answers and your finished documents are never uploaded to us.

Because answers live in the browser, anyone using the same browser profile on the same computer could reopen them. On a shared or public computer (a library, a kiosk, an agency office), use the start-over control when you finish, or clear the site's data in your browser settings.

Conversational features send text to be processed

Three features work by conversation: the pathway finder on the home page, the ‘tell your story’ intake, and the statutory-declaration interview. What you type in these is sent to our server so a response can be generated. Where AI assistance is enabled, your messages are also passed to our AI provider (Anthropic or OpenAI) for processing on their servers, which may be located overseas (typically the United States). Both providers state that data submitted through their business APIs is not used to train their models.

This processing is transient: FairClaim does not store your messages, and no account or identifier ties them to you. If you prefer that nothing you type leaves your device, use the guided questionnaire instead — both intake methods collect the same facts and produce the same complaint.

Optional, de-identified research statistics

If — and only if — you give explicit consent, FairClaim records one de-identified statistic about your dispute: the industry, your state or territory, and standardised issue tags. It never includes your name, your story, any free text, any dollar amount, or anything finer than state level. Your consent is re-verified on the server before anything is written. These statistics exist to show regulators and community organisations where consumer harm is occurring. Declining changes nothing about how the tool works for you.

Hosting, logs and email

The site is hosted on Vercel and served from Australia. Like almost all hosting providers, Vercel keeps short-lived technical access logs (such as IP address and request time) for security and reliability. We do not use these to identify or profile anyone. If you email us, we keep the correspondence for as long as needed to deal with it.

What we don't do

No advertising, no third-party trackers, no analytics cookies, no sale or sharing of personal information, no profiles, and no accounts. We collect as little as possible on purpose — information we never hold is information that can never leak.

Your choices and rights

You can clear everything FairClaim knows on your device through the start-over control or your browser's site-data settings. You can decline or withdraw research consent at any time. We aim to handle information consistently with the Australian Privacy Principles regardless of whether the Privacy Act 1988 (Cth) formally applies to a project of this size. Questions, or a concern about how something was handled? Email hello@fairclaim.com.au. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If a data flow changes, this page changes with it, and the date at the top is updated. Significant changes will be flagged on the home page.