Contact
FairClaim is a small, independent project — email is the way to reach us. We aim to reply within two business days.
Please don't include sensitive details of your dispute in a first email — a short description of what you need is enough, and it keeps your information yours.
Spotted an error?
If anything on this site is wrong — a citation, a deadline, a guide, a question the tool asked — please tell us. Corrections are the highest-priority work on the project and are fixed fast.
Need help with your dispute?
We can't give legal advice or work on individual cases by email — see the Terms of Use. For a human who can help directly, free of charge:
- National Debt Helpline — free financial counselling, Mon–Fri: 1800 007 007
- AFCA — the financial complaints authority, free to use: 1800 931 678
- Community legal centres — free legal help near you: clcs.org.au
Partnerships and media
Financial counsellors, community legal centres and researchers interested in piloting FairClaim — or journalists writing about consumer disputes — are welcome to email the address above. See About FairClaim for who we are and how the legal content is checked.